FAQ

Why does my Havelock password not work?

Register a new account on this platform, using the same email address used at Havelock or the original direct holders website and your token balance will be imported automatically.

I no longer have access to my old email address, are my tokens lost forever?

Register a new account, open a support ticket and we will import your holdings to your new account, following a verification process being completed.

How long will the redemption process take to complete?

The process is still at the mercy of the European legal system, regular updates are provided in the news section of the account overview.

Why is my NEOBEEQ balance on Havelock different to my holdings here?

Please read the news, titled "Havelock Holdings" on the account overview page.